Frequently Asked Questions
How to Order
Click Design Now
and fill out job
details and Submit,
For more items,
Work in progress with final approval
finished artwork /
Please select your preferred currency for making payment when submitting design orders. All items are shown in USD only. Your invoice will be based on your preferred currency.
Once we receive your design order, we will assign a designer to your job. Your designer will dedicate their time and expertise on your request. A design coordinator will contact you directly via email to complete your job.
We do not provide servicing or meeting with our customers. This way we are able to keep costs low so our design fees remain competitive. All work-in-progress will be updated via email.
We will release the finished artwork or print-ready file to you upon receiving your final payment. You will receive a link to download your files or via an email attachment.
Third Party Services
If your job requires third party services such as copywriting / translation or the purchase of stock images / illustration to be featured in your design, charges will apply. We will advice you on the cost of using such services. If these materials are provided by you, there will be no additional charges.
In your order, let us know your preferred job completion date (you should consider the time for printing delivery which is usually between 2-5 working days). Your coordinator will advice you further if adjustments is necessary.
We do not provide printing services. We can advice you on briefing your printer if there are any special finishing in your design. You can find a good printer near you via online using keywords "printing services + your location". Choose a printer that delivers quality print within your time frame with competitive pricing. Printers usually deliver prints to your location free-of-charge (if your print quantity is adequate) or with a small delivery fee.
Once we have delivered the finished artwork, all copyrights will be released to you except for third-party copyright items such as stock images/photograph/illustration. You can use the artwork for printing and reprinting purposes.
Terms & Conditions
Payment term is 50% upon confirmation of order. Remaining 50% to be made before delivery of finished artwork or print-ready file.
You will be accorded 3 rounds of changes to finalize the design. Thereafter you are allowed unlimited editing up to your final artwork. A complete re-design of job will be considered a new design and charged as a new item.
All free-of-charge images are from our image library. These images are offered in good faith on a "as available" basis and are exclusive only to our customers to help save cost and to assist in design flexibility. Unused images are not exchangeable for new stock image purchases and will not be replaced nor carried forward for use on other jobs.
Refund can only be arranged before a designer is assigned to your job, a 20% processing fee will be deducted from paid amount. We do not offer refund on completed jobs for whatsoever reasons, or uncompleted jobs caused by customer, or for reasons out of our control.