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Design Agency @ K Design Advertising - Malaysia, Kuala Lumpur KL, Selangor, Petaling Jaya PJ, Penang, Melaka, Johor Bahru JB, Kuching, Sabah, Sarawak, Kota Kinabalu KK.  As your design agency, please refer to our Frequently-Asked-Questions (FAQ) & Terms and Conditions (T&C) to better understand how we work as a winning team. Engage K Design as your design agency today.

Frequently Asked Questions

Communication

We use email, messaging, and video chat for work-in-progress.

Job Request

Click Get Quote,

fill-up job request.
Or contact us.

>

Get Quotation

for approval.

>

Work-in-progress

up to final approval.

>

Make Payment.

>

Delivery of

finished artwork /

print-ready file.

Designer

Once we confirmed your design request, we will assign a designer to assist and complete your job.

Servicing

Contact us for a meeting or project briefing. Work progress will be updated via email, messaging, and video chat.

Secure Payment

We use the PayPal secure payment gateway (credit/debit card) and bank cheque or transfer.

Buy now with PayPal

Payment Terms

All existing clients to refer to our standard invoice terms. For new clients, the payment term is 50% upon confirmation of the quotation. Remaining 50% to be made before delivery of finished artwork or print-ready file.

Delivery

Finished artwork or print-ready files will be released upon final approval. You will receive a download link or an email attachment.

Free Images

Free-of-charge images are offered to our clients on an availability basis to help save costs and to assist in designing. Free images are not exchangeable for stock images.

Third Party

If third party services such as copywriting or translation, or the purchase of stock images/video/illustration/animation are required to be featured in the design, charges may apply.

Deadline

Allow a reasonable timeline for your designer to work. Let us know your preferred deadline (allowing time for printing and delivery which is typically 1 week or more). We will advise you further if adjustments are necessary.

Copyright

Upon receiving the finished artwork, design copyright will be released to you. You can use the print-ready file for reprinting purposes.

Printing

We will include a printing instruction along with the print-ready file for your printer. To order printing from us, please send us a printing request. Delivery fees apply.

Redesign

A complete redesign will be considered as a new job and will incur surcharges.

Refund

A refund can be arranged before a designer is assigned to a job, a 10% processing fee will be deducted from the paid amount. We do not offer a refund on a completed job, or a job in progress for reasons out of our control.